Background
I'm a Staff Product Designer at Login.gov, the federal government's single sign-on service used by over 150 million Americans to access benefits and services. Before moving into civic tech, I worked as a founding designer at Flare — taking the product from 0 to 1 and scaling it to 500K+ monthly users across 500+ colleges — and as a Product Designer on IBM Watson Assistant, where I owned the overhaul of the chatbot-building experience for non-technical users. I also worked with HUSH Studios on experiential design for clients including Uber. I hold a BFA in Graphic Design with Honors from the Rhode Island School of Design.
Experience
End-to-end UX design for authentication, identity verification, fraud prevention, and account management flows serving over 150 million Americans. Work spans research, writing, and interaction design across account creation, security keys, help systems, and IVR.
Founding designer who took the product from concept to launch with engineer co-founder Jack Chen, then returned as Head of Design to lead a full product, brand, and marketing overhaul that scaled daily active users from 20K to 150K.
Led design strategy, research, content development, and execution across diverse client projects. Managed junior design staff and facilitated design sprints for Fortune 500 companies including HP, Baxter, and Illumina.
Working closely with my Design Lead, owned the end-to-end design of Watson Assistant's new Actions framework — enabling non-technical users to build chatbots 60% faster. Also contributed to Watson Discovery's redesign, named a Fast Company 2020 Innovation by Design Award finalist.
Primary designer on an interactive lobby installation for Uber HQ in San Francisco — responsible for the visual language and motion graphics of a large-scale LED system that was scaled to five global offices.
Education
BFA Graphic Design with Honors. Malcolm Grear Scholarship, 2017. GPA 3.845.
Coursework in Object-Oriented Programming, Creating Modern Web Apps, and Persuasive Communication.
Links