Login.gov Help Center
Product
2024–2025
Redesigned help system that increased IVR self-service from 55% to 83%
Login.gov Security Key
Product
2023–2024
Content and design changes that improved setup success rate by 50%
Login Authentication
Product
2021–2022
Redesign that grew dual-MFA adoption from 3.6% to 34.5%
0→1 product design that scaled to 500K+ monthly users across 500+ colleges
IBM Watson Assistant
Product
2019–2021
New UX model that helped users build chatbots 60% faster
Atelier Nido
Branding
2025
Brand identity refresh for a luxury architecture studio
Logo and identity system for a Southwestern restaurant celebrating Chef Sosa's heritage
Uber
Experience
2018–2021
Interactive lobby experience for Uber HQ, scaled across 5 global offices